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        Clinical Out-of-Hours Support Program

        To reach Amgen's Clinical Trial Contact Center free of toll charges, dial the number from the list below that matches your location. A representative will be available to assist in responding to urgent after-hour medical inquiries from a HealthCare Professional treating a patient currently enrolled in an Amgen Clinical Trial. For responses to non-urgent inquiries please contact the Clinical Trial Principal Investigator who is best suited to address all questions. After dialing the number below you will receive a prompt to enter an access code. When prompted enter the access code: 2 6 4 3 6 (AMGEN) and you will be connected to a representative supporting this service.

        Country Access Number Country‐Specific Access Notes Prompt Language(s)

        Argentina*

        08004447511

        • Mobile access allowed for this number, but airtime is charged.
        • Number is accessible from all carriers networks.
        • A minimum is charged for calls from hotels.
        • Payphone: access available for this number. No coins nor card required from payphones.
        • Post‐paid telephony services are allowed, but not pre‐paid services.

        Spanish

        Australia*

         1800659318

        • Full country coverage.
        • Airtime is applied for mobile calls.
        • Some public phones take coin or card/credit card. Coin phones may require coins if privately operated (blue phones only). Amount required is : Australian 0,40 cents. Blue phones : owner sets tariff.

        English UK 

        Austria*

        0800293631

        •  Full country coverage.
        • Coins are required from all Coin Phones (1 EURO), but will be returned.
        • Available from all mobile networks at premium rate, but free of charge for caller

        German

        Belarus

        882000110562

        • Number is not available from mobile and payphone networks

        Russian

        Belgium*

        080074188

        • Access from mobile networks is available at premium rate.
        • Available from Payphone at Premium rate. A debit card is required from card phones to activate the phone

        French, Dutch

        Botswana

        002698003001571

        • ITFS is not available from mobile and payphone networks
        • Prepaid calling card application is not allowed

         English UK 

        Brazil*

         08000370725

        • Mobile: Access from mobile networks is available at premium rate.
        • There are 41 mobile operators in Brazil. The mobile numbers all start with first digit 9 after the city/area code. Even with the premium access, some mobile operators block the access. However, the customer is free to authorize the mobile operator to unblock it. Other mobile operators block the access for 3/6 months and, depending on the customer profile (bill payment on the right date, fidelity, etc), unblock it after that period. So, number accessibility depends on each mobile operator's procedures. No Airtime is charged for mobile access.
        • Payphones: Access from public payphones not consistently available as it is only provided by the Brazilian regional telephone companies. This number might not be available from some payphones.

        Spanish,
        Portuguese

        Brunei

        8014245

        • No access from mobile networks
        • Some public phone may require coin. Amount required is: 0,50 cents BND.

        English UK

        Bulgaria*

        008001201178

        • For fixed network: number only accessible if IDDD feature is activated.
        • TollFree numbers only accessible from Bulgaria Telecom fixed network.
        • No access from payphone and mobile networks.

        English UK

        Canada

        8772233576

        English US

        Chile*

        12300201246

        • No access payphone networks.
        • Number is not accessible from Telefonica network.
        • 123 XXXX XXXX is accessible from the Entel network only.
        • Mobile access is accessible on both formats (1 888 & 123 format) as long as the "contracting party"(owner of the phone line) has activated their Long Distance services with his/her mobile phone (i.e. the end user must activate their long distance services on their mobile phone).

        Spanish

        China‐North

        108007141917

        • Toll-free services not available from other domestic carriers other than China
          Netcom.
        • Number available from payphone but not from mobile carriers.
        • Northern region includes provinces of Shandong, Henan, Liaoning, Heilongjiang,
          Jilin, Hebei, and Shanxi. The major cities are Beijing and Tianjin.

         Mandarin

        China‐South

        108001401948

        • Toll-free not accessible from payphone. Toll-free services only available from China Telecom domestic network (no other domestic network).
        • Number accessible from China Telecom mobile networks. The China Telecom mobile ranges for which this number is accessible from are: 86133, 86153, 86189, 86181, 86180, 86177, 861700.
        • Please note that the major cities of Southern region are Shanghai, Guangdong (including Guangzhou, Shenzhen) and Zhejiang (including Hangzhou). Other Southern regions included are Anhui, Chongqing, Fujian (including Fuzhou, Xiamen), Gansu, Guangxi, Guizhou, Hainan, Hubei (including Wuhan), Hunan, Jiangsu (including Nanjing, Suzhou), Jiangxi, Ningxia, Qinghai, Shaanxi (including Xi’an), Sichuan (including Chengdu), Tibet, Xinjiang, Yunnan.

        Mandarin

        Colombia*

        018005183890

        • Customers can dial from any phone with access to the National Automatic Network, including any residential, commercial or payphones.
        • Coins or cards are not required to activate payphones.

        Spanish

        Costa Rica

        08000150696

        • Toll-free accessible from fixed networks only.
        • Toll-free not accessible from Mobile networks.
        • Toll-free not accessible from Payphone network.

        Spanish

        Croatia

        08009300

        • Coin or card are not required for payphone.
        • Calls are free of charges for callers from all mobile networks for this number.

        English US

        Cyprus*

        80094069

        • A charge may be applicable for calls from Hotels, but this is not controlled by Authority.
        • Public payphones do not require coin or card.
        • Number is accessible from all mobile network. However, airtime is charged.

        English US

        Czech Republic*

         800222503 

        • Number accessible from payphone. Coin or card are not required for payphone. Public coin and card phone to be recognized by a Cesky Telecom logo.
        • Calls to this number are free of charges for callers from all mobile networks.

        English US

        Denmark*

        80252368

        • Number  accessible from payphone and mobile networks is available at premium rate. 
        • Full country coverage in Denmark.

        English US

        Dominican Republic*

        18002039554

        • A charge is applicable for calls from hotels : from US$ 5 to US$ 10 per call.
        • No access from Tricom network

        Spanish

        Ecuador

        1800000237

        • Payphone: only accessible from Card phones but credit and/or a debit card is NOT required to activate the phone
        • Number accessible from Pacifictel network
        • The following area not covered: Cuenca(Etapa)

        Spanish

        Egypt

        08000009066

        • Toll-free numbers are accessible from Egypt Telecom's fixed network only
        • Toll-free does not work from Vodafone + Mobinil + Etisalat Mobile Networks.

        English US

        Estonia*

        8000100504

        • Access from mobile networks is available at premium rate.

        English US

        Finland*

        0800917224

        • A surcharge may be applicable from hotel depending on hotel management.
        • Number available from all mobile networks.  
        • Number is available from payphones

        English US

        France*

        0800917259

        • Airtime is charged for mobile calls

        French

        Germany*

        08001844206

        • Number is accessible from payphones, and mobile networks is available at premium rate. 
        • Please note that access from this number is not guaranteed from internal roamers.
        • No coins nor cards are required from Deutsche Telecom (T‐Systems) payphones.
          Payphones operated by other companies may require coins or cards.

        German

        Greece*

        0080016122077511

        • Toll-free numbers are only accessible from OTE Globe network.

        English US

        Honduras

        80027919376

        • Accessible from: Hondutel
        • Fixed and from Mobile Carriers from Tigo, Claro and Digicel

        Spanish

        Hong Kong*

         800964530

        • Calls are free from Local Carrier (Reach) payphones. Private payphones may incur charges or access may be barred. In general, private payphones accept HK$1 coins which may not be returned after the freephone call.
        • Number available to all Mobile networks, but airtime is charged.

        English US

        Hungary*

        0680109821

        • Number accessible from mobile networks is available at premium rate. 
        • A minimum of 20 HUF is required to make a call from a payphone and will be returned. Card will also be returned not debited.

        English US

        India

        0008001008641

        • Not available from payphone.
        • Note: Please note that customers calling this number are not charged for
          international calls. However, some operators may charge one local call from the local provider.
        • Note: End user must activate "International dialling" to use this number
        • Access available from the following networks:  Loop Mobile ( formerly BPL ), BSNL fixed (all regions but Bhopal), Vodafone (formerly Hutch), IDEA/SPICE (all regions but Punjab Spice), MTS India/Shyam (fixed), MTNL ‐ fixed & mobile, Reliance (all regions but Ahmedabad, Bhopal, Bhuneswer, Jaipur, Lucknow, Meerut), TTML & TTSL (fixed & postpaid), Tata DoCoMo, HFCL Infotel/Ping Mobile, S‐Tel Mobile, Uninor, Videocon Mobile(formerly Datacom).
        • Access not available from the following networks: BSNL ‐ mobile,  TTSL (Prepaid), Etisalat DB Telecom.

        English US

        Indonesia

        0078030207751

        • A charge is applicable for calls from hotels : Rupiah 10,000
        • The International Direct Dialing (IDD) facility needs to be activated with the local carrier to access this number from fixed lines.
        • Mobile call is accessible from phone with International Direct Dialing (IDD) service activated.
        • Mobile access is available from Matrix Cellular network (prefix 0855, 0858, 0815 and 0816) only.  Matrix cellular only accessible through Indosat network.
        • This number is accessible from the PT Telkom network including Telkomsel, XL mobile

        English US

        Ireland*

        1800904161

        • A charge of 50 pence may be applicable from the hotels.
        • Accessible from Eircom, O2 and ITG payphones without charges.
        • Number accessible through Vodafone,O2 Digiphone, Meteor & H3G mobile networks.

        English UK

        Israel*

        1809457253

        • Airtime is charged for mobile calls.
        • No access from Paltel mobile network.

        English US

        Italy*

        800784604

        • Beside Telecom Italia, not all other domestic carriers give access to toll-free
          numbers
        • Accessible from following mobile networks: Tim, Vodafone, Wind.
        • Access from mobile and payphone networks is available at premium rate.
        • Access is available only through Telecom Italia public payphones.

        English US

        Japan KDDI (UIFN)*

        80050508081  

        May be required to preface with  010 or 001+ 010 if subscriber is not registered for
        carrier selection
        service

        • Mobile networks access: NTT Docomo, Au, J‐Phone, Tu‐ka.
        • End user (customer) must register with KDDI for Int'l calls beforehand.
        • No access from IP Phones except from KDDI IP Phones.
        • When dialing from a mobile phone or domestic & international payphone, UIFN dialing will be 001 + 010 + 800 ‐ xxxx xxxx.
        • Some payphone originating calls to toll‐free numbers in Japan are blocked
        • ITFS and UIFN available from specific payphones: Green and Grey Int'l & Domestic payphones and silver IC Card Payphones. Payphones might require 10 to 100 yen coin or calling card to activate the call, but coin will be returned and card won't be debited.

        Japanese

        Japan C&WIDC (UIFN)*

        80025278000

        May be required to preface number with 010 or 0061 + 010 if subscriber is not registered for carrier selection service 

        • UIFN is not accessible from payphones.

        Japanese

        Japan Softbank (UIFN)*

        80025268000

        May be required to preface number with 010 or 0061 + 010 if subscriber is not registered for carrier selection service

        • UIFN available from specific payphones: Green and Grey Int'l & Domestic payphones and silver IC Card Payphones. Payphones might require 10 to 100 yen coin or calling card to activate the call, but coin will be returned and card won't be debited.

        Japanese

        Japan NTT (UIFN)*

        80033803380

        May be required to
        preface number with
        010 or 0033 + 010 if subscriber is not registered for carrier selection service or is calling from mobile phone

        • UIFN is not accessible from payphone.
        • When dialing from a mobile phone UIFN format will be  0033 + 010 + 800 ‐ xxxxxxxx.
        • End users of NTT East & NTT West & local carriers in Japan(with the exception of Hikari Denwa) do not require to register to make an international call for ITFS services.

        Japanese

        Jordan

        080022841

        • Our provider in Jordan reserves the right to decide if they assign numbers or not.  Each request will be analyzed separately on a case by case basis.
        • Toll-free numbers are accessible from Jordan Telecom's fixed network only, toll-free does not work from mobile networks.

        English US

        Kazakhstan

        88003337614

        • ITFS is not available from payphone and mobile networks.

        English US

        Latvia*

        80004855

        • Number is available from payphone; no coin or card requested to activate the
          payphones.  
        • Number available from mobile networks.

        English US

        Lithuania*

        880031823

        • Coin or card are not required for payphones.

        English US

        Luxembourg*

        80028641

        • A charge may be applicable for calls from hotels. The amount depends on the hotel.
        • Full country coverage provided by PTT Lux, Tele2, Global one, Codenet.
        • Coins requested from public phone, but will be returned.

        English US

        Malaysia*

        1800817220

        • A charge may be applicable for calls from hotels. The amount depends on the hotel.
        • Service available from Telekom Malaysia payphones
        • Number available from all Mobile Network but airtime is charged.

        English US

        Malta

        80062602

        • Access from Fixed lines only

        English UK

        Mexico*

        018002485632

        • A charge may be applicable for calls from hotels. Amount depends on the hotel.
        • Third Country calling is permitted.
        • Call time is always rounded to the next minute, and a per minute increment.
        • This number can be accessed from Telmex fixed and payphone lines. In addition, mobile access for this number is allowed but only from Telcel’s network, air time is charged.
        • Should end customer be with Telmex as “local and long distance provider”, then when dialing this number, there is no additional charge.
        • This number can be accessed from all local Mexico carriers, except payphones lines.
        • Please note that end‐users may be imposed “local” additional charges by the incountry service provider on both formats based on end customer’s local package with their local provider. (ex. local call charges vary depending on the local provider. Most local operators provide a “package” on the fixed line accessibility to their end customers. If the “package” is surpassed, then additional charges are added).
        • When roaming with foreign countries, it is possible that the mobile carriers won't have access to toll-free numbers in Mexico.

        Spanish

        Moldova

        080061514

        • Mobile access only guarantee from Moldtelecom mobile network  
        • Calls from payphone are free for the caller

        English US

        Monaco

        80093316

        • Public payphones may require coin or card
        • Not accessible from some private phones and payphones.

         
        French

        Nepal

        18000010111

        • Number is available from Nepal Telecom network only(fixed & mobile).

        English UK

        Netherlands*

        08000232069

        • Number available from Payphone and Mobile networks at Premium rate.
        • When payphone unblocked, only KPN payphones offer access.

        Dutch

        New Zealand*

        0800466029

        • Number is available from all mobile networks (Telecom New Zealand, Telecom Mobile, Vodaphone, 2degrees,TelstraClear) upon request at Premium rates, but free for the caller (no airtime charged).
        • Number available from Payphone at Premium rate.

        English UK

        Norway

        80069106

        • A charge may be applicable for calls from hotels. The amount depends on the hotel.
        • Number available from the 2 Mobile networks (Telenor Mobile and NetCom). Airtime is charged.
        • 5 NOK is required to make call from Payphones.

        English US

        Oman

        80077195

        • Toll-free numbers are accessible from Omantel Network only.

        English UK

        Panama*

        008002267511

        • Toll-free numbers only accessible from C&W Panama network.
        • Customer must dial 011(the international long distance Panama code) before the

        Spanish

        Paraguay

        009800110095

        Spanish

        Peru*

        080055650

        Spanish

        Philippines

        180011101786

        • Number is only accessible from PLDT landline phones (includes SMART‐subsidiary owned of PLDT) and only from area served by PLDT (however almost nation wide). 
        • No access from Payphone or from mobile network. 

        English US

        Poland*

        008001124604

        • A charge may be applicable for calls from hotels. The amount depends on the hotel. ‐ A debit card is required to activated card phone and the card will be debited after the call (1 unit). An amount of 0.35 zolty (~0.12 USD) is charged for calls from token phone.
        • Available from all Mobile networks: ERA , PLUS, IDEA, Centertel NRT.  Airtime will be charged.
        • There is a small charge of 0.35 zloty per call(approx 0.12USD) for the caller using toll-free number.

        English US

        Portugal*

        800827877

        • Number available from mobile networks at premium rate. ‐ coins/tokens may be required for payphones

        English US

        Puerto Rico*

        18442077751

        • A charge may be applicable for calls from hotels. The amount depends on the hotel.

        Spanish

        Qatar

        00800100158

        • Access from Q‐Tel(Fixed & Mobile Networks) & Vodafone Mobile
        • Access from payphones not possible

         
        English UK

        Romania*

        0800400086

        • Toll-free access is provided only from Romtelecom (including public payphones)

        English US

        Russia

        88001006988

        • This number is accessible from all fixed & mobile operator networks in Russia.

        Russian

        Saudi Arabia

        8008146356

        • 800 814 XXXX  ITFS numbering format is accessible from STC fixed and mobile networks.

        English US

        Serbia

        0800192031

        • Accessible only from TELEKOM SRBIJA A.D. fixed network ‐ No access from mobile networks

        English US

        Singapore*

        8001013111

        • A surcharge of Singapore $ 2.50 (flat rate) is imposed by most hotels.
        • This number is accessible from payphones from Singtel network only, free of charge.

        English US

        Slovakia*

        0800606908

        English US

        Slovenia*

        080081521

        • No access from the mobile network
        • Payphone access available since Nov 15th, 2005

        English US

        South Africa*

         0800992256

        • A charge may be applicable for calls from hotels. The amount depends on the hotel. ‐
        • Payphone access available
        • Number available from mobile networks, but airtime is charged.

        English UK 

        South Korea

        00798142077751

        • 300 WON requested to activate payphone, but will be returned after the call.
        • A charge may be applicable for calls from hotels.
        • Access available from mobile phone

        English US

        Spain*

        900834726

        • Payphone access available using Telia payphone only; card is requested to initiate the toll-free calls.

        Spanish

        Sweden*

        0200910216

        • No access from mobile networks.
        • Payphone access available using Telia payphone only; card is requested to initiate the toll-free calls.

        English US

        Switzerland*

        0800836908

        • Number available from mobile networks at premium rate, but free of charge for caller (no airtime charged).
        • Access is blocked from payphone with no possibility to unblock.

        German

        Taiwan

        00801127520

        • Number accessible from all mobile carriers except KG Telecom. No airtime will be charged.
        • A charge is applicable for calls from hotels: from NT$ 50 to NT$ 100 per call.

        English US

        Thailand

        0018001562077751

        • Number is accessible from mobile networks with International direct dialing (IDD) service activated.
        • No access from payphones.

        English US

        Turkey

        00800142077751

        • A minimum of 50 000 TL is required to activate a coin phone. A debit card is also required to activate phone card but will be returned without being debited.
        • Mobile access not available for toll-free numbers.

        English US

        UK*

        08007563744

        • Mobile access available, however, airtime is charged.
        • No access from payphone as of July 20th, 2007

        English UK

        Ukraine

         0800503184

        • Number available from mobile network (but accessibility depends on each subscriber's package with their mobile operator). Air time is charged.
        • Payphone availability is only guaranteed from Urktelecom TK‐121

        English US

        United Arab Emirates

        800035703667

        • Due to local regulations, number may be disconnected without notice

        English US

        United States

        8772233576

        English US

        Uruquay

        00040190755

        • Mobile access available from Ancel and Movistar but airtime charged.
        • Number available from payphone.

        Spanish

        Uzbekistan

        008001201141

        • Mobile and payphone access not available

        English US

        Venezuela

        08001362021

        • Number is accessible from mobile networks

        Spanish

        Vietnam

        12280094

        • Number is accessible for Viettel subscribers (fixed and mobile) only
        • Number is not accessible from VIETNAM TELECOM INTERNATIONAL (VTI) and VNPT (Vietnam Post and Telecommunications) Fixed and Mobile.
        • Note MOBIFONE & VINAPHONE are part of VNPT
         


        CITY-SPECIFIC LOCAL ACCESS NUMBERS
        These numbers are not toll-free and callers may incur per minute and/or airtime charges

        Country City Local Access Number Prompt Language

        Argentina

        Buenos Aires

        +54 11 59840781

        Spanish

        Australia

        Melbourne

        +61 388205759

        English 

        Austria

        National Number

        +43 720116799

        English 

        Bahrain

        National Number

        +973 16199629

        English 

        Belgium

        Brussels

        +32 2 7925458

        French,Dutch

        Brazil

        Sao Paulo

        +55 11 39585680

        Spanish, Portuguese

        Bulgaria

        Sofia

        +359 24917896

        English 

        Chile

        Santiago

        +56 229382680

        Spanish

        Colombia

        Bogota

        +57 15086536

        Spanish

        Cyprus

        Nicosia

        +357 22000849

        English 

        Czech Republic

        Prague

        +420 2 28882218

        English 

        Denmark

        National Number

        +45 70 143109

        English 

        Dominican Republic

        Santo Domingo

        +1 829 9562124

        Spanish

        El Salvador

        San Salvador

        +503 21139038

        Spanish

        Estonia

        National Number

        +372 8801189

        English 

        Finland

        Helsinki

        +358 942451580

        English 

        France

        National Number

        +33 975 186239

        French

        Georgia

        National Number

        +995 706777533

        English 

        Germany

        Munich

        +49 89 21094989

        German

        Greece

        Athens

        +30 211 1984157

        English 

        Hong Kong

        China

        +852 58086363

        English 

        Hungary

        Budapest

        +36 1 7008427

        English 

        Ireland

        Athlone

        +353 90 6406146

        English  UK

        Israel

        National Number

        +972 722592854

        English 

        Country

        City

        Local Access Number

        Prompt Language

        Italy

        Milan

        +39 02 94755251

        English 

        Japan

        Tokyo

        +813 4578 9086

        English 

        Latvia

        Riga

        +371 66163348

        English 

        Lithuania

        Vilnius

        +370 52140803

        English 

        Luxembourg

        National Number

        +352 20880310

        English 

        Malaysia

        Kuala Lumpur

        +60 389885000

        English 

        Malta

        National Number

        +356 27781361

        English 

        Mexico

        Mexico City

        +52 5536877215

        Spanish

        Netherlands

        Ede

        +31 318 728162

        Dutch

        New Zealand

        Auckland

        +64 98010145

        English 

        Panama

        Panama City

        +507 8365824

        Spanish

        Peru

        Lima

        +51 1 7009338

        Spanish

        Poland

        Warsaw

        +48 22 3072958

        English 

        Portugal

        National Number

        +351 308804753

        English 

        Puerto Rico

        San Juan

        +1 7879451541

        Spanish

        Romania

        Bucharest

        +40 316300264

        English 

        Singapore

        Singapore

        +65 63494243

        English 

        Slovakia

        Bratislava

        +421 233056920

        English 

        Slovenia

        National Number

        +386 82880167

        English 

        South Africa

        Johannesburg

        +27 105008345

        English 

        South Korea

        National Number

        +82 70 47326709

        English 

        Spain

        National Number

        +34 902 848217

        Spanish

        Sweden

        National Number

        +46 77 4218895

        English 

        Switzerland

        Zurich

        +41 435084087

        English 

        Japan

        Tokyo

        +81 345789086

        English 

        Turkey

        Istanbul (Asia)

        +90 216 9001820

        English 

        Country

        City

        Local Access Number

        Prompt Language

        United Kingdom

        London

        +44 2036081979

        English 

        United Kingdom

        Cambridge

        +44 1223773029

        English  UK

        老司机在线福剩亚洲